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Terms & Conditions

GENERAL INFORMATION

Welcome to Kensa Designs. Please find outlined below a little bit more information about how we operate and, most importantly, our Terms and Conditions.

HOW DO WE OPERATE?

Our main focus is on commission made pieces.  We transform old and new pieces of furniture to fit your requirements.  We do all the restoration work onsite and all our artwork is hand painted by ourselves. Call us to find out how we can create a truly bespoke piece of furniture for you.

Once you have decided that you would like to commission a piece with Kensa Designs, we prefer to start things off with an informal meeting in your home which gives us the opportunity to get a feel  for your style and tastes.

At this meeting we establish a brief, discussing things such as timescales, style of furniture, style and colours of artwork, functional requirements and budget. We have a wealth of experience and advice to give and more often than not the best commissioned pieces are those where we work closely with you right from the onset. We endeavour to keep you updated on the progress of your piece of furniture and encourage you to come on site and view the progress hands on.

If you live abroad or in a distant location in the UK we are happy to come and visit you at your expense, however it is not a problem to translate all the above over the phone and email.

Our prices are quoted individually for each creation.  This will be totally dependent on the type of furniture required and the artwork desired.

Now for our full Terms & Conditions and BEFORE you place an order, please read below…

TERMS AND CONDITIONS KENSA DESIGNS

This website, found under the www.kensa-designs.com URL, is operated by Kensa Designs (“Kensa Designs”) and references to “we”, “us” and “our” shall be deemed to be references to Kensa Designs. References to “you”, and “your” shall be deemed to be references to any person placing an order .   When you place an order with Kensa-Designs Ltd you will be deemed to have read, understood and accepted these terms and conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us by email at customerservices@kensa-designs.com.

Our acceptance of your order brings into existence a legally binding contract between us. If you do not agree to be bound by these terms and conditions you may not use or access this website.

PLACING AN ORDER

All quotations for work by Kensa Designs Ltd are valid for a period of 30 days from written quotation.

Acceptance of work to be carried out is deemed to be when a signed order form and non refundable deposit of 50%  is received by Kensa Designs Ltd.

Once the production process has started and if you request any substantial changes to the original specifications, we will inform you of any change to the price in writing. These costs will be added on to the final sum due.

For new commissions the lead time is at the moment 10-12 weeks from placement of order. Lead times are subject to change depending on our production schedule.

Delivery and packing charges are additional to the prices and will, if any, be added on to the final sum due.

Kensa Designs Ltd requires full payment of all monies one day before delivery. Title of goods will only pass to the buyer on receipt in full monies on that order.

Kensa Designs Ltd will be released from any liability to the buyer if performance of the agreement is delayed or prevented by any cause whatsoever beyond our reasonable control. (Force Majeure) .  Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our control.

Kensa Designs Ltd shall be entitled to suspend delivery to the buyer if payment is not made on the due date.
Any disputes arising between the buyer and  Kensa Designs Ltd under these terms and conditions shall be determined under English law.

All dates quoted for delivery are estimated delivery dates only and may be subject to change.

RETURNS POLICY

Number one, we hope you will be delighted with your bespoke piece of furniture. Furniture can only be returned to us if faulty. Furniture should be checked upon delivery to ensure satisfaction as we do not accept returns based on change of circumstances at a later date. Should the furniture not be to the specifications agreed there is a maximum period of 5 working days from when the delivery has been made in order to notify Kensa Designs Ltd of any concerns. If you have a complaint please email us at customerservices@kensa-designs.com.  Your complaint will be handled confidentially and we will acknowledge your correspondence swiftly by email or phone.

DISCLAIMER & LIMITATIONS OF LIABILITY

Wood is a natural product and as such is prone to small movements over time. This can result in small movements over time. This can result in small hairline cracks between timber joins. This is to be expected and is not a fault in the product constrction. Our painted furniture is exceptionally durable and can be kept looking its best simply by polishing regularly with a clean damp cloth. Please be aware that any hot items or moisture that come into direct contact with the finish can cause discolouration.Wherever possible do not position furniture in direct sunlight or next to a direct heat source.

Kensa Designs Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Kensa Designs Ltd  nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Kensa Designs or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Kensa Designs Ltd and any other associated company of Kensa Designs Ltd as if references to Kensa Designs Ltd  included references to each such associated company.

While Kensa Designs Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Kensa Designs Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Kensa Designs Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Kensa Designs Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website.  Kensa Designs Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Kensa Designs Ltd. The entire liability of Kensa Designs Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Kensa Designs Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Kensa Designs Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Kensa Designs Ltd.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Kensa Designs Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Kensa Designs Ltd; and
Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OUR DETAILS

Kensa Designs Ltd
Thavies Inn House, 3-4 Holborn Circus, London EC1N 2HA

email : customerservices@kensa-designs.com
Tel: 07789 261107, 01183 718 910